Kearny Mesa

858-565-6910

Chula Vista
619-475-6910

Carlsbad
(PT Satellite)
760-603-9457

San Marcos
(OT-Etc & Excel Speech)
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760-744-6910

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Office & Financial Policies
 
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AVAILABLE PAYMENT OPTIONS

CASH or CHECK
MASTERCARD OR VISA

PAYMENT POLICY
Payment is due and payable, in full, upon receipt of an invoice from Excel Speech, OT Etc., and/or PT in Motion. This includes private paying clients, co-payments and other share-of-cost fees.  It is your responsibility to be aware of the amount and to pay all co-payments associated with the services we provide, even if you are not directly requested to do so. The receptionist is available to receive all payments. When payment is received, you will be given a receipt to verify your payment. Patients not paying for therapy services at the time of the visit will need to provide a credit card number that will be kept on file and charged if payment is not received within 30 days of an invoice.

*A 1.5% interest charge will be added to accounts that are 60 days past due, and may be turned over to a collections agency. Patients with outstanding balances over 60 days will be taken off the standing schedule until payment is received.

*If therapy is terminated for any reason, payment for services and any outstanding invoices (co-pays, cost-share, etc) is due IMMEDIATELY.

MISSED APPOINTMENT POLICY

  • Each scheduled appointment time is reserved especially for you.
  • If you need to cancel, please inform us 24 hours in advance.
  • If you or your child have an emergency situation or becomes sick, and you cannot call within 24 hours, please call by 8:00AM the day of the appointment.
  • Insurance companies do not pay for missed appointments.  Patients will be billed a no show or late cancellation fee after a missed appointment.  Missed appointments are subject to a fee.
  • No show and late cancellation fees must be paid in full prior to patient receiving further therapy services.
  • If there are chronically missed appointments or two consecutive late cancellations or no shows, we will unfortunately have to cancel the standing appointment time.  You will be placed on an “on-call” list, and can call on a weekly basis to resume therapy.

RETURNED CHECK POLICY
There is a $25.00 charge, which will be added to your account for each check returned to us by the bank.

INSURANCE COVERAGE POLICY
Since your insurance policy is a contract between you and your insurance company, you are responsible for the cost for services you receive from Excel Speech, OT Etc., and/or PT in Motion. It is the responsibility of the patient to know whether their insurance company prior to any office visit requires authorization or a second opinion. This requirement may affect your benefits and amounts paid by your insurance. Please inform this office if such authorization is required before services are rendered.

It is your responsibility to notify us if your insurance type, primary physician, primary medical group, or any other changes have occurred that could affect your insurance coverage for services about to be provided. If we are not informed prior to rendering services, you may be responsible for the cost of services.

San Diego Regional Center (SDRC) Clients:
Excel Speech, PT in Motion, & O.T. Etc are vendors for speech, occupational, and physical therapy services through SDRC.  Our Hanen program (More Than Words) for parents is also funded by SDRC. Please contact SDRC directly for more information about their services: www.sdrc.org

TriCare/UnitedHealthcare Military and Veterans:

  • Excel Speech, O.T. Etc, & PT in Motion are In-Network providers for TriCare/UnitedHealthcare Military and Veterans.
  • TriCare/UnitedHealthcare Military and Veterans standard patients must contact their physicians to receive a prescription and pre-authorization prior to receiving therapy services.
  • TriCare/UnitedHealthcare Military and Veterans prime patients do not need an authorization
  • Copays and deductibles/cost share are the patient’s responsibility.

For more information, please contact TriCare at www.uhcmilitarywest.com

Other Private Insurances:
Excel Speech, O.T. Etc, and PT in Motion are in network with several PPO and HMO insurances. Please contact the office for more information.

 

 


       

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